Manager, Warranty Administration

Location: Costa Mesa, CA
Date Posted: 03-29-2017
About MaxGen

At MaxGen Energy Services (http://maxgenservices.com/) our Mission is to be the Industry Leader in providing Safe, Professional, and Reliable Operations & Maintenance Services to our Nation’s Clean Energy Infrastructure.

Our company has a nationwide footprint and provides central operations and field maintenance services to hundreds of asset owners in the United States.  MaxGen currently manages some of the largest operating solar fleets in the country and has a distinguished reputation for safety and performance.
 
MaxGen also has significant experience with the development, design, installation, and maintenance of electric vehicle service equipment (EVSE) and battery energy storage systems (BESS). As an OEM service provider to many manufacturers, MaxGen has amassed industry-leading experience with EVSE and BESS installations.
 
This combined experience and expertise brings our customers unparalleled service, asset performance, and strong partnership in the long-term care and operation of their energy asset portfolios. 

Summary

The Manager, Warranty Administration will play a key role in managing various warranty claims for our customers in support of the contractual obligations.  This positon will support solar generation facilities by processing and following through to disposition all warranty issues throughout the fleet. The Manager, Warranty Administration will be responsible for interpreting contract and OEM Warranty language for applicability to warranty claims for our diverse nationwide portfolio.  This position will work with vendors, subcontractors, and customers to resolve, report, and run all warranty claims to resolution.
 

Job Responsibilities

Duties include but are not limited to:
  • Be the Single Point of Contact for all site Warranty Claims.
  • Process and track warranty claims.
  • Interpret contractual responsibility for claims.
  • Determine appropriate resources needed to support the claim working with O&M group equipment installers and original equipment suppliers (OEM).
  • Produce warranty related reports for internal and external communication
  • Track and ensure all Claims are dispositioned in a timely fashion.
  • Track MaxGen costs associated with claims.
  • Ensure WOs are created, updated and closed for all warranty claims processed
  • Work closely with the scheduling and monitoring teams to ensure warranty work is scheduled in a timely manner and any required outage notifications are made within the required time frame
  • Work closely with the site personnel to build a strong partnership
  • Work closely with subcontractors and vendors to ensure work is completed
  • Manage warranty claims as needed to support the Client Services Managers.
  • Perform other duties as assigned.


Education and Experience

Required:
2-5 years’ experience in solar power generation with medium and high voltage systems.
Previous warranty or related experience
 
Preferred:
Degree in engineering or related field


Skills and Experience

Ideal Candidate will have:
  • Strong working knowledge of photovoltaic system design and construction.
  • Experience with operating utility or large commercial solar systems.
  • Ability to read and understand solar plant drawings, substation drawings, permits, and OEM manuals.
  • Experience in working with and interpreting contractual warranty language
  • Strong interpersonal, communication and organizational skills.
  • Ability to work in a fast-paced environment under tight deadlines and demanding clients.
  • Proficient within Microsoft environment: Word, Excel, PowerPoint.
  • Strong verbal and written (English) communication skills.
  • Experience working with computerized maintenance management systems (CMMS)
  • Experience with SalesForce and related Force.com applications are a plus.


Working Environment
  • Travel may be required – Up to 25% as needed
  • Normal Office Environment
  • Routinely operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
  • Occasionally move about and between MaxGen offices for coordination with stakeholders
  • Frequently communicates with employees, stake holders and customers


The above statements are intended to describe the general nature and level of work being performed by the incumbent. This is not intended to be an exhaustive list of all responsibilities, duties, and skills requires of personnel.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities


MaxGen is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.





 
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