Client Services Manager

Location: Costa Mesa - Orange County, CA
Date Posted: 09-11-2017
About MaxGen

At MaxGen Energy Services ( our Mission is to be the Industry Leader in providing Safe, Professional, and Reliable Operations & Maintenance Services to our Nation’s Clean Energy Infrastructure.

Our company has a nationwide footprint and provides central operations and field maintenance services to hundreds of asset owners in the United States.  MaxGen currently manages some of the largest operating solar fleets in the country and has a distinguished reputation for safety and performance.
MaxGen also has significant experience with the development, design, installation, and maintenance of electric vehicle service equipment (EVSE) and battery energy storage systems (BESS). As an OEM service provider to many manufacturers, MaxGen has amassed industry-leading experience with EVSE and BESS installations.
This combined experience and expertise brings our customers unparalleled service, asset performance, and strong partnership in the long-term care and operation of their energy asset portfolios.

We are looking for an experienced manager with a solar/wind (preferred) or power plant technical background and contract experience for a Client Services Manager to serve as the face of MaxGen to build and maintain a strong, positive customer relationship for assigned accounts to include ensuring MaxGen meets its contractual obligations (commercial and technical).  This is a position that requires superb customer relations skills, ability to understand and work with Solar Power Plant O&M contracts to include performance and availability guarantees, and a technical background to quickly learn Solar Power Plant operations and maintenance to have credibility resetting MaxGen Field Operations priorities when needed to meet contractual obligations and perform equipment performance trending.  This position is based in Costa Mesa, California. 
The following responsibilities are not limited to:

  • Understand the contracts for the assigned accounts in detail.
  • Using key performance indicators from the Power Factors system (creating KPIs if one or more needed do not exist), continuously monitor and evaluate site production/availability and MaxGen performance.  MaxGen performance targets include response time, time to repair, and on-time preventive maintenance performance.
  • Initiate and take effective corrective actions within MaxGen when site performance/availability guarantees, KPIs, or contract compliance are trending in a negative direction.
  • Manage the communication between MaxGen and the customer to include incident notifications, incident investigations, scheduling and conducting status calls/meetings.
  • Manage the customer relationship and MaxGen performance to minimize/prevent technical and commercial disagreements, but if disagreements arise, lead and manage the resolution.
  • Spot check work order record keeping quality and provide appropriate feedback to an individual entering work order information.
  • Provide coaching and oversight to MaxGen team members with assigned entitlements (contact obligations) in the Power Factors system.
  • Monitor accounts receivables for assigned customer accounts and take appropriate action for overdue receivables.
  • Understand MaxGen profit/lost reports for assigned customers and work with the MaxGen Field Operations Managers to manage cost of goods sold and ensure all billable work is identified, approved by the customer when required by contract and invoiced to the customer.
  • Review and provide input to the Annual Operating Plan for assigned accounts (the annual MaxGen revenue and cost of goods sold budget).
  • Provide leads to the MaxGen Sales organization and support the sales effort to include draft contract review, pricing for proposals and review/draft contract statements of work.
  • Periodically visit assigned accounts power generation site to observe the condition of the site and quality of work performed by MaxGen.
  • Become a subject matter expert in the application and use of MaxGen Energy Services’ information systems related to plant reporting and performance, including the use of Sales Force applications.

  • 5 years managing/supervising power plant operations and maintenance or 2 to 5 years’ experience performing equivalent duties listed under responsibilities in this job description.
  • Experience working in computerized work management systems and analyzing data from a SCADA or other power plant monitoring system.
  • Experience managing people and initiatives affecting multiple organizations.
  • Proficiency with Sales Force.

Ideal Candidate will have:
  • A background creating and managing positive customer relationships.
  • A good understanding of wind or solar power generation site design and operations and common preventive and corrective maintenance tasks.
  • Familiarity and understanding of typical contracts for renewables operation and maintenance or Engineer, Procure, Construct (EPC) contracts.
  • Ability to work with different management styles and work in a fast-paced environment
  • Experience managing people and developing a team.
  • Ability to develop effective relationships at all levels of the organization and to influence positive outcomes.
  • Strong demonstrated leadership capabilities in a team environment.
  • Outstanding follow-through and ability to deliver on-time great results within tight deadlines.
  • Project management skills
  • Ability to quickly learn to use data base applications as they relate to the MaxGen Service operations and maintenance business and train others to an appropriate level of expertise in the use of MaxGen Energy Services computerized work management database.
  • Work history that demonstrates a propensity for developing cutting edge scalable analytic solutions using automation to the maximum extent possible.
  • 15 to 20% travel
  • Office and field environment (walking is required, lifting is not required)
  • Routine operation of a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
  • Frequent oral and written communications

MaxGen is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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